Digital Operations Manager : NMB Bank

  • Communications
  • 12/07/2022
  • Full Time
  • Featured
Job expired!

Job Summary


NMB Bank is looking for Digital Operations Manager


Duties And Responsibilities


• Recommend product developments to enhance production, efficiency and enhanced client value proposition
• Ensure operational efficiency and customer service by conducting checks to determine adequacy of controls, systems within digital operations and adherence to service level agreements in query resolution
• Check and verify account reconciliations for all digital banking suspense accounts and ensure they are up to date and maintain bill payment float threshold •Ensure compliance and adherence to bank policies, procedures and regulatory requirements by enforcing implementation of internal controls as guided by bank 'policy and compliance standards
• Train, mentor and coach team to equip staff with appropriate skills and provide direction to the team in order to promote a customer centric culture
Oversee the ordering production of ZimSwitch and VISA accounts. and maintain card stock thresholds.
Ensuring timeous settlement of ZimSwitch and VISA accounts.

Qualifications And Experience


Business acumen to drive strategy from a digital operations perspective
Data analytics and critical thinking
Change management skills
Bcom Finance/Accounting Degree
At least 5yrs of experience in a managerial or supervisorial role in banking or mobile money


How To Apply


Deadline 12 December 2022
Send in your resume to [email protected]